It’s September 2020, 7 months into the the pandemic (technically 8 months, depending on what side of the world you are), and the tourism business has changed forever.  Three important areas have forced us all to relook at our companies because the travelers’ needs and perspectives are changing, and we have to reach them- somehow. These

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No doubt, last week was one of the most challenging weeks in the tourism industry, and it’s going to continue for an indefinite period. Of course, the Coronavirus situation in China is bad enough. Still, its impact has now spread to numerous countries leaving travelers and tourism companies alike in a place of fear, uncertainty,

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Here is a question for every tourism business – When your business phone rings would you stand there and just let it ring? or would you pick it up? (this isn’t a trick question) I’m going to guess that you will say pick it up – because it could be a paying customer who wants

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-It’s time again to hear from the community. Colombia, is a rapidly growing tourist destination, yet is still developing and changing rapidly over the last 10 years.  Julio Casadiego, is the owner operator of Colombia Travel Operator in Medellin, Colombia. I sat down with him at his office to talk about how he creates better

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Sustainable tourism is not just an option as a tourism business owner anymore. It’s a necessary aspect of your business to survive. (and for any company in any industry) To do so, we need to look at our business and the world differently. In our last post, we defined and looked at the four areas

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Pictures. They tell a story of your tourism business in a BIG WAY, especially guests who are enjoying your services, in the moment. If you want someone to get an emotional reaction to your business in a few short minutes, guest and tour photos will do that. In many businesses, emotion is the name of

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