Category Archives for Customer Experience

The forgotten part of social media- social customer service

Here is a question for every tourism business - When your business phone rings would you stand there and just let it ring? or would you pick it up? (this isn't a trick question) I'm going to guess that

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Travelers speak out about their sustainable tourism examples

Sustainable tourism is not just an option as a tourism business owner anymore. It’s a necessary aspect of your business to survive. (and for any company in any industry) To do so, we need to look at

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Do You Manage Guest Reviews Effectively?

I want to talk to you about a common problem I see consistently in the travel and tourism industry.It is when is hotel, tour, attraction or transport owners or operatorsDon’t use

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